When you write, include your mobile number and, for a charging problem, the station, charger and the transaction number from your history. Never send your password.
Problem at a station?
For a charger that won't start, a stuck cable or a station that's closed, call the station's contact first. You'll find it on the station page in the app. Operators can restart chargers and unlock cables remotely.
Common questions
How do I start a charge?
Plug in, then scan the QR code on the charger with the app, or open the station and tap a free connector. You can also tap your RFID card on the charger. You need enough balance on your card.
The charge says "Waiting for the car". What do I do?
The charger and your car are getting ready, which can take a minute. Check that the cable is fully plugged in at both ends and that your car is unlocked or set to charge. If nothing changes after a few minutes, stop the session and try again.
How do I top up my balance?
Balances are topped up by the operator that issued your card, or by the Saadhan Charge team for a Super Card. Ask at the station or contact us. You'll get a notification when the money arrives.
I was charged the wrong amount.
Find the session in your history and send us its transaction number within 30 days. We'll check it with the operator and correct any mistake.
I lost my RFID card.
Contact the operator that issued it, or us for a Super Card, straight away so it can be blocked and replaced.
I'm not getting notifications.
Check that notifications are allowed for Saadhan Charge in your phone's settings, and that each kind is on in the app under Profile, then Notifications.
How do I delete my account?
In the app: Profile, then Edit profile, then Delete account. See account deletion for the details.
For charge point operators
See Saadhan Charge for operators. To bring your chargers onto Saadhan Charge, or for help with the dashboard, email summit@saadhan.app.